We understand that plans change, and you may need to cancel an order. We will make every effort to accommodate your request, but please review the policy below before submitting.
How to Request a Cancellation
All cancellation requests must be submitted in writing via email.
Please send your request to:
📧 customerservice@midwestapplianceparts.com
Include the following details in your email:
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Full Name
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Order Number
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Reason for Cancellation
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Phone Number (Required)
Important Information
- Orders must not have shipped in order to be eligible for cancellation. Once an order has shipped or is in transit, it is no longer cancelable and will fall under our return policy.
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Cancellations are not guaranteed. Many orders are processed quickly, and once fulfillment begins, cancellation may not be possible.
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Lead times shown on our website are estimates and not guarantees. Actual processing and shipping times may be shorter or longer depending on product availability and vendor logistics.
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Please allow up to 72 hours for a response from our customer service team.
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In some cases, a restocking fee may apply if our vendor requires one. This is similar to the fee applied for returned items.
Avoid Chargebacks — Let Us Help First
Filing a chargeback can significantly delay the resolution process. We kindly ask that you contact us first so we can work with you directly.
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Chargebacks can take up to 90 days to resolve through the banks.
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Filing a chargeback prematurely may delay or prevent a refund and could result in limited future support.
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Our goal is to provide a fair and timely solution.
- Filing a chargeback may add you to the do not sell to list and you will not be able to order future parts with our company.
If you have any questions or concerns, our team is here to help. Thank you for shopping with Midwest Appliance Parts.